BitterDesk combines a one-script support widget, declared product context, evidence-bound answers, signed webhooks, and human handoff for teams that want support on their own sites and apps.
Embed a customer service agent on any website with a single script tag. BitterDesk follows your installation prompt, declared product context, and support policy before it answers.
Guide visitors toward useful context without asking for passwords, one-time codes, API keys, raw billing details, or unrelated private data. Redacted screenshots and exact error text stay useful without becoming a credential dump.
Manage support across multiple websites, products, docs portals, or apps from one dashboard. Each site has its own allowed hostname, agent prompt, evidence boundary, webhook route, and handoff policy.
Preserve sessions, visitor questions, answer receipts, handoff posture, and transcript history so your team can audit what happened before it takes over.
Connect BitterDesk to your owning system with signed webhooks. Chat transcripts, contact details, answer receipts, and handoff events stream to any HTTPS endpoint your team controls.
Match the support experience to your brand. Customize colors, agent names, welcome messages, and contact fallback URLs. The widget adapts to light and dark themes automatically.
BitterDesk's AI support agent goes beyond simple FAQ matching. The system follows your installation prompt, keeps session context, and answers from your declared product facts, support boundaries, and fallback policy.
Key capabilities of the agent include:
The chat widget loads asynchronously and is designed to stay out of the way of your page render. BitterHub and other Bitter tools are optional integrations, not prerequisites for using BitterDesk on an outside site.
BitterDesk can forward support events from chat sessions and intake forms to any HTTPS webhook. Each delivery can include the transcript, visitor contact details, source page, and the reason the agent decided a human should take over.
The pipeline is designed for boring integration with the system you already own: a team inbox endpoint, an internal support route, or a small custom receiver. Payment through BitterCheckout is optional and separate from the support handoff contract.
BitterDesk stands alone. Bitter properties are first consumers of the same product, and sibling services are optional integration points rather than prerequisites.