One script tag
Drop the widget on WordPress, Webflow, Shopify, a docs site, or a custom app. It loads asynchronously and starts from your site configuration.
Customer support for websites and apps
Answer on the page. Hand off with context.
Add BitterDesk with one script. It answers from the product information you provide, asks for the details your team needs, and sends the full conversation to your existing support workflow when a person should step in.
Built and operated by SheetGenius. BitterDesk is standalone software for independent websites and apps, including our own.
One script
Install once, then let BitterDesk answer
Visitors get help where they are. Your team keeps the tools and process it already uses for follow-up.
Your support rules
Choose what BitterDesk may answer, which product information it may use, what details to collect, and when a person should take over.
Signed webhooks
Send conversations, contact details, and transcript updates to your support workflow with webhook signatures.
Humans get context
When BitterDesk cannot resolve a request, the handoff keeps the original question, visitor details, and prior answers together.
What to send, and what to leave out
Website support works best when the visitor shares enough context to act, while avoiding credentials, raw billing data, and unrelated private information.
Collect the minimum context that still tells the truth.
- Name the product and page. Capture which site, page, app screen, or feature the visitor is asking about.
- Include an account identifier. Usually that means an email address, workspace slug, order ID, ticket ID, or deployment ID tied to the issue.
- Describe the expected outcome. Ask what the visitor thought would happen before the error, stall, or confusing result.
- Paste visible error text. Copy the message exactly when possible instead of paraphrasing it from memory.
- Add a redacted screenshot. Keep the UI chrome, timestamps, and IDs visible while hiding secrets and personal data you do not need us to inspect.
A short transcript with precise identifiers beats a long narrative without them.
From first answer to human handoff
BitterDesk is more than a chat window. It uses the product information you provide, gathers the details your team needs, and keeps the conversation intact when a person takes over.
01
Answer from your product facts
BitterDesk follows your site-specific instructions and product information, and says when it does not know.
02
Collect useful context
When a request needs more detail, BitterDesk asks for safe identifiers, visible error text, and contact information before handoff.
03
Handoff with transcript
Your webhook or dashboard receives the conversation history, visitor contact details, and handoff reason so a human can continue cleanly.
Questions before you install
BitterDesk is standalone support software, built and operated by SheetGenius.
Can I install BitterDesk on any website or app?
Yes. BitterDesk is installed with a script tag and can be configured for your public site, docs, SaaS app, storefront, or internal web app.
What does BitterDesk actually do?
It answers from the product information you provide, asks for useful missing details, declines unsupported requests, and prepares a clean handoff when a person needs to take over.
How does BitterDesk connect to my team?
Conversations and handoff events are delivered to your configured HTTPS endpoint with signatures, then your support workflow decides what happens next.
What should visitors avoid sharing?
Do not ask visitors to send passwords, one-time codes, API keys, SSH private keys, raw card data, or unrelated personal information. Ask for the least sensitive context that still lets your team act.
Built by SheetGenius
BitterDesk belongs to the SheetGenius portfolio and is used by Bitter properties. The same one-script install, support rules, and signed handoff work for any independent website or app.