AI support chat for your website
Bitterdesk is an AI-powered support chat widget that installs in minutes. Your customers get instant, accurate answers. Your team handles only what the AI cannot resolve. No more missed tickets, no more waiting.
Get Started FreeWhy teams choose Bitterdesk
Instant AI responses
Bitterdesk uses large language models to understand customer questions and provide accurate, contextual answers drawn from your documentation, knowledge base, and product data. Most questions are resolved without any human intervention.
Seamless human handoff
When the AI encounters a question it cannot confidently answer, it creates a support ticket and notifies your team. The customer sees a smooth transition, not a dead end. Every conversation stays in one thread.
One-line installation
Add a single script tag to your website. The chat widget appears automatically, styled to match your brand. No iframes, no complex configuration, no build step required. Works with any frontend framework or static site.
Webhook integration
Every support interaction fires a webhook to your existing tools. Connect to Slack, email, your CRM, or any HTTP endpoint. Bitterdesk fits into your workflow instead of replacing it.
Form and chat modes
Choose between a live chat widget for real-time AI conversations, or a structured contact form for lead capture and feedback collection. Both modes include AI-powered triage and routing to reduce noise.
Portfolio-wide analytics
Track support volume, resolution rates, and response times across all your properties from a single dashboard. Identify trending issues before they become incidents. Built for operators managing multiple sites.
How it works
- Sign up and create your first support agent with a name, prompt, and webhook URL
- Add the Bitterdesk script tag to your website — one line of HTML
- Customers see a chat widget and start asking questions immediately
- The AI responds using your configured knowledge base and documentation
- Unresolved questions create tickets sent to your webhook endpoint
- Review conversation history and analytics in the Bitterdesk dashboard
Built for the Bitter platform
Bitterdesk is a core satellite in the BitterHub constellation. Every portfolio property gets a support agent pre-configured and ready to go. The platform handles provisioning, webhook routing, and analytics collection automatically.
When you deploy a new property through BitterHub, Bitterdesk is already wired in. No setup required. The support widget appears, the AI agent is trained on your content, and conversations flow to your team's existing tools.
Frequently asked questions
How does the AI know about my product?
You configure your support agent with a system prompt that describes your product, common issues, and how to resolve them. The AI uses this context to generate accurate responses. For Bitter platform properties, the agent is pre-configured with your site's content automatically.
What happens when the AI cannot answer a question?
The AI recognizes when it lacks confidence in an answer and creates a support ticket. The ticket includes the full conversation history and is sent to your configured webhook endpoint. Your team picks up where the AI left off.
Can I customize the chat widget appearance?
Yes. The widget inherits your site's fonts and adapts to light or dark themes. You can configure the accent color, position, greeting message, and agent name. Custom CSS is also supported for full control.
Is there a free tier?
Yes. The free tier includes one support agent, basic analytics, and webhook integration. It handles up to 500 conversations per month. Paid plans add multiple agents, priority support, and advanced analytics.
How do I connect Bitterdesk to Slack or email?
Configure a webhook URL in your support agent settings. When the AI creates a ticket, the webhook fires with the conversation payload. Use a service like Zapier, Make, or a simple HTTP handler to route tickets to Slack, email, Linear, or any other tool.
Does Bitterdesk work with single-page applications?
Yes. The widget loads asynchronously and works with React, Vue, Svelte, Next.js, Nuxt, and any other SPA framework. It detects route changes automatically and maintains conversation state across page navigations.