One script tag
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Standalone agentic help desk
An AI support agent for any website or app.
Install BitterDesk with one script tag, declare the product context and support policy, and send durable transcripts and signed handoffs to the workflow your team already owns.
Built for outside teams. Bitter properties are first consumers of BitterDesk, but they are one configuration of the product, not the product boundary.
Evidence-bound
Install once, then let the agent work
BitterDesk gives your site an always-on support front door without replacing the systems that already own follow-up.
Agent behavior
Declare the support policy, knowledge boundary, fallback posture, and the safe context the agent should collect before handoff.
Signed webhooks
Send conversations, contact details, answer receipts, and transcript updates to your owning system with webhook signatures.
Humans get context
When the AI cannot safely resolve a request, the handoff keeps the original question, visitor details, and prior answers together.
What to send, and what to leave out
Agentic support works best when the visitor shares enough context to act, while avoiding credentials, raw billing data, and unrelated private information.
Collect the minimum context that still tells the truth.
- Name the product and page. Capture which site, page, app screen, or feature the visitor is asking about.
- Include the account anchor. Usually that means an email address, workspace slug, order ID, ticket ID, or deployment ID tied to the issue.
- Describe the expected outcome. Ask what the visitor thought would happen before the error, stall, or confusing result.
- Paste visible error text. Copy the message exactly when possible instead of paraphrasing it from memory.
- Add a redacted screenshot. Keep the UI chrome, timestamps, and IDs visible while hiding secrets and personal data you do not need us to inspect.
A short transcript with precise identifiers beats a long narrative without anchors.
The agentic support loop
BitterDesk is not just a chat bubble. It answers within declared evidence, gathers the context your team needs, and preserves the transcript when a human needs to take over.
01
Answer within evidence
The agent follows your site-specific prompt, product facts, and support boundaries, then fails closed when the answer is uncertain.
02
Collect useful context
When a request needs more detail, BitterDesk asks for safe identifiers, visible error text, and contact information before handoff.
03
Handoff with transcript
Your webhook or dashboard receives the conversation history, visitor contact details, and handoff reason so a human can continue cleanly.
Questions before you install
The product is standalone help desk software. Bitter's own use is only a first-consumer proof point.
Can I install BitterDesk on any website or app?
Yes. BitterDesk is installed with a script tag and can be configured for your public site, docs, SaaS app, storefront, or internal web app.
What does the AI support agent actually do?
It answers from declared product context, asks for missing safe context, refuses unsafe or unsupported requests, and prepares a clean handoff when a human needs to take over.
How does BitterDesk connect to my team?
Conversations and handoff events are delivered to your configured HTTPS endpoint with signatures, then your owning system decides the next route.
What should visitors avoid sharing?
Do not ask visitors to send passwords, one-time codes, API keys, SSH private keys, raw card data, or unrelated personal information. Ask for the least sensitive context that still lets your team act.
First consumed by Bitter properties
Bitter properties can use BitterDesk as their support agent, but the same standalone install, policy boundary, and signed handoff model are built for any independent website or app.